• Network Expansion

    Our latest interline agreement with Qatar Airways benefits you to take ...

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Updates

  • Comments & Questions

    If you are having problems with your cargo, if you are not satisfied with our service or if you have any questions or remarks please do not hesitate to contact us.

    We will provide you with a top of the line service and answer your questions in no time. If needed we will provide step by step assistance in the processes your cargo will undergo.

    Our goal is to serve our customers;

    Doing cargo, the right way!!!

Customer Care

Our professional team of customer care representatives will be happy to assist you at any time in case of a claim.
Claims can be put in for damaged cargo, delayed cargo or non-delivery at any station and will be handled by the customer service

In case of damaged cargo a report should be made immediately after discovery and before leaving the customs area and at least a written claim should be filed within one week of delivery of cargo.
Supporting information/documentation :  

  • Claim letter holding the airline responsible
  • Specification of the claim amount
  • Airwaybill
  • Delivery receipt
  • Invoices


In case of delayed cargo and short shipment the delay should be reported immediately after discovery at the airport on arrival of the cargo and before leaving the customs area and claims should be filed in writing within three weeks.
Supporting information/documentation :

  • Claim letter holding the airline responsible
  • Specification of the claim amount
  • Airwaybill
  • Delivery receipt
  • Invoices


In case a shipment fails to arrive at the destination , a written claim should be filed within three weeks of the date that the cargo should have arrived.
Supporting information/documentation :

  • Claim letter holding the airline responsible
  • Specification of the claim amount
  • Airwaybill
  • Delivery receipt
  • Invoices